hokiwon Privacy Policy

This page describes what we collect when you use hokiwon and how we keep that data protected. We at hokiwon take your privacy seriously. When you open an account, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or play games on our platform, you share personal information with us. We explain below what data we gather, why we need it, who may access it, and what rights you have over your information.

Our privacy practices comply with Indonesian and international data-protection standards. We do not sell your information to third parties for marketing. We do not share your details with competitors or advertisers. We only disclose data where required by law or where necessary to operate hokiwon securely and process your payments.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

What Data We Collect on hokiwon

We collect information you provide directly and data generated when you use hokiwon. Direct information includes your full legal name, email address, date of birth, physical address, and phone number. We also collect identity document details (KTP, passport, or driver's license number) during account verification, and bank or e-wallet account information when you deposit or withdraw.

We generate additional data automatically. When you log into hokiwon, our servers record your IP address, device type (Android phone, iOS tablet, desktop computer), app version, browser type, and approximate geographic location. We log game activity—which tables you join, how long you play, bet amounts, and game outcomes—to detect fraud and ensure fair play. We track payment transactions, including amounts, methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer), timestamps, and settlement status.

We use cookies and similar tracking technology. When you visit hokiwon's web interface or open our mobile app, we store small data files on your device that help us recognize you on future visits, remember your preferences, and measure how you interact with our platform. You can disable cookies in your browser or app settings, though some hokiwon features may work less smoothly without them.

We at hokiwon collect only the minimum information necessary to operate safely, verify your identity, process payments, and detect fraud.

How We Use Your Data

We use your personal information to operate hokiwon and deliver our service. Your name, email, and address allow us to create and maintain your account. Your identity documents enable us to comply with Know Your Customer (KYC) regulations required by Indonesian and international authorities. Payment information is processed to accept deposits and settle withdrawals via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers to online payment, e-wallet, mobile banking, and local payment.

We analyze game activity and payment patterns to detect fraud, money laundering, and underage account access. If we notice unusual betting behaviour, we may flag your account for manual review or temporarily restrict withdrawals pending investigation. We also use data to improve hokiwon—understanding which games are popular, which payment methods work smoothly, and where our app crashes or loads slowly helps us refine the platform.

We use your email address to send account notifications (login alerts, payment confirmations, verification status), service updates (scheduled maintenance, new games), and occasionally marketing communications if you have opted in. We do not send unsolicited promotional emails to users who have not agreed to receive them.

Third-Party Processors and Data Sharing

We share your data only with carefully selected partners necessary to operate hokiwon. Our payment processors—the companies that handle online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet transactions—receive your payment details to complete deposits and withdrawals. These processors follow industry-standard security and privacy standards. We contractually require them not to use your information for any purpose beyond processing hokiwon transactions.

Our live-dealer game studios receive your username and account status so you can join blackjack, roulette, baccarat, and Dragon Tiger tables. They do not store your personal information; they see only your hokiwon user ID during your gaming session.

We may share data with law enforcement or regulatory authorities if required by court order, government request, or applicable law. We also share anonymized, aggregate data (total number of active users, popular game categories, regional payment trends) with analytics partners to understand market behaviour. This anonymized data does not identify you.

How We Store and Protect Your Data

We at hokiwon store your personal information on encrypted servers located in data centres across Asia-Pacific regions. Our servers may sit outside your jurisdiction; by using hokiwon, you consent to this cross-border data transfer. We use industry-standard encryption (TLS / SSL protocols) for all data transmission between your device and our servers. Your password is hashed—we do not store it in plain text and cannot access it even if our systems were breached.

We implement multiple security layers: firewalls, intrusion detection, regular security audits, and employee access controls. Only authorized hokiwon staff (customer support, compliance, engineering) can view personal data, and only when necessary. We restrict access further during sensitive periods like large tournaments (Liga 1, Piala AFF) or major holidays (Idul Fitri, Idul Adha, Imlek, Nyepi) when transaction volumes peak.

We retain your data for as long as your hokiwon account remains active. If you close your account, we retain information for the duration required by Indonesian financial regulations (typically 5-7 years), then securely delete it. Payment records, fraud investigation notes, and identity documents may be retained longer if required by law.

Your Rights Regarding Your Data on hokiwon

You have the right to correct inaccurate information. If your registered address or name is wrong, update it directly in hokiwon Settings. For identity documents, contact support with the corrected information and proof, and we update your verification records.

You have the right to delete your personal data, subject to legal constraints. If you close your hokiwon account, we securely delete most of your personal information after the required retention period. However, we may retain transaction records, fraud investigation notes, and identity documents if required by law or if an active dispute is pending.

You have the right to opt out of marketing communications. Uncheck "Receive promotional emails" in Settings > Email Preferences at any time. We continue sending account notifications and security alerts regardless.

Cookies and Tracking Technology

hokiwon uses cookies—small text files stored on your device—to recognize you, remember your preferences, and measure how you use our platform. We use session cookies (erased when you close your browser) and persistent cookies (stored for up to one year) to track login sessions, language preferences, and game filters.

We also use third-party analytics tools to understand how users navigate hokiwon. These tools collect anonymized data about page views, game selections, payment methods used, and device types. This information helps us identify broken features, popular games, and optimization opportunities.

You can disable cookies in your browser or app settings. However, some hokiwon functions—like staying logged in, remembering your preferences, or loading live-dealer tables—may not work correctly without cookies. We recommend keeping cookies enabled for the best hokiwon experience.

Age Restrictions and Children's Privacy

hokiwon is not available to children. We do not knowingly collect personal information from anyone under the legal age in their jurisdiction. If we discover that an underage person has registered on hokiwon, we close the account immediately and do not process any payments. If you believe a minor has accessed hokiwon, contact our support team right away.

Changes to Our hokiwon Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we notify you via email and display a prominent notice in your hokiwon account. Your continued use of hokiwon after such changes constitutes acceptance of the updated policy.

Contact Us About Privacy

If you have questions about hokiwon's privacy practices, how we use your data, or want to exercise your privacy rights, contact our support team. You can reach us via the in-app Support button, email us at [email protected], or write to our Jakarta office. We respond to privacy inquiries within 10 business days.

If you believe hokiwon has violated your privacy rights or mishandled your data, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. We cooperate fully with regulatory investigations and take privacy violations seriously.